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Covid-19 Update

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We kindly advise that you follow the below links to get further Official feedback regarding your travels to Greece.

Link to travel.gov.gr

Link to mintour.gov.gr

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COVID-19 UPDATE

“OUR GUESTS AND EMPLOYEES, OUR PRIORITY”

Dear Partners and Guests, 
In response to the COVID-19 pandemic and the hygiene challenges presented,  we would like to announce our Commitment to Health & Safety and kindly inform you of our elevated hygiene protocols and cleanness standards which will ensure that our guests will enjoy a safer and cleaner stay, while staff are fully protected. 

We remain fully committed to our guests by providing a hygienic, safe and clean environment with experienced management and well-trained personnel. We are closely following the recommendations of both, global and local health authorities including the World Health Organization (WHO), the European Centre for Disease Prevention and Control (ECDC), the Hellenic National Public Health Organization (EODY) and the Greek Ministry of Tourism.

To this end, we have swiftly updated our health and safety standards and hygiene protocols to ensure the absolute safety for all people.  In V-HOTELS health and safety are taken very seriously and our updated hygiene and cleanness protocols are designed to minimize risks, protect every person within our premises and promote a safe and healthy environment. Our newly appointed Quality Assurance Manager (QAM) and his team together with hygiene experts and sanitization specialists are working tirelessly at implementing these health and safety measures against COVID-19 as well as to ensure that all protocols will be followed strictly by our employees during the operational season. Well designed, easy to follow and to
monitor measures are already in place.

Our commitment to health & safety is unwavering. Almyros Beach Resort & SPA is the 1st hotel in Greece audited and certified with the  Global Hotel Security Standard of  SAFE HOTELS Alliance AB  and has also applied for COVID Clean TM Certificate.

More information on www.safehotels.com. We expect to be certified prior opening: 1st of July 2020.

Our guests at Almyros Beach Resort & SPA can rest assured that our hotel is actively following all local, national, international health and government guidelines and procedures and doing everything in its capacity to ensure that they have a safe and pleasant stay.

We are closely monitoring all COVID-19 developments and is addressing challenges and concerns around travelling during this time. In this, we are committed to offering flexible booking options.

Given these unique circumstances, we are making additional adjustments to our individual booking policies, giving you more space and flexibility to secure your stay at our hotel. Please contact our Sales and Marketing Department for more information.  

Warm regards, 
Ivaylo Ivanov
General Manager
Almyros Beach Resort & SPA

COVID – 19
IN-HOUSE RULES AND ADDITIONAL
INFORMATION 

THE TEAM MEMBERS COMMIT THEMSELVES TO:
  • Respect the directives and recommendations of the public authorities in force in the fight against the coronavirus;
  • Respect V-HOTELS health & safety protocols;
  • Respect the barrier gestures;
  • Respect physical distance;
  • Wash with soap and sanitize hands regularly;
  • Take extra care of their personal hygiene;
  • Wear appropriate personal protective equipment (PPE);
  • Report & withdraw if symptoms of coronavirus or any other sickness occur;
SAFETY IS ENCHANCED IF THE GUEST AGREES TO:
  • Go through our hotel’s hygiene policy against COVID-19 and respect all instructions given;
  • Monitor children and guide them through;
  • Make use of personal protective equipment such as gloves & masks (i.e. mask upon arrival);
  • Keep social interaction to a minimum and practice social distancing;
  • Before exiting the room, leave a window open to ensure good ventilation for the safety of our team;
  • Use of the special bag provided for all dirty linen to be replaced;
  • Dispose all waste in the step on rubbish bin;
  • Be conscious when using a common restroom;
  • Be conscious when using the elevator and if possible, use the stairs instead;
  • Use of sanitizing products provided;
RECEPTION AND COMMON AREAS:

To minimize the risks of virus transmission special social distancing practices will be implemented to reduce person-to-person contact and ensure that a distance of 1.5 to 2 meters is respected. Thermal cameras for measuring body temperature will be in place for both guests and employees. A 24/7 medical service will be available with appointed doctor.  Check-in time will be changed to 15:00hrs and check-out time to 11:00 hrs. In order to allow enough time for our Housekeeping team to deep clean and properly sanitize the room before the new guests enter in (early check in will be possible given that the room is ready before 15:00hrs without additional charge!).

  • Body temperature monitoring to all people entering the hotel;
  • Easily accessible hand sanitization stations are placed in all common areas;
  • Antibacterial handwash is placed in every communal toilet;
  • Use of protective partition such as plexiglass at the reception desk, as well as floor markings for distance keeping
  • Deep cleaning and sanitation procedures for frequently touched surfaces: door handles, switches, lift buttons, door pushers, stair railings etc. and systematic disinfection of room cards and keys.
  • Smart guest interaction with contactless procedures like virtual check in & check out, contactless payment solutions, smart A La Carte restaurant reservation system, smart room cleaning request, etc. 
ROOM / HOUSEKEEPING:

At check-in, you will be offered the possibility of choosing the new “DO NOT ENTER MY ROOM” option. This means that while all services remain available, our employees will only enter the room after guest has requested. Daily cleaning service will be done upon request by pressing the green button (please make up my room) in their room.

  • Each room will be cleaned with one use cleaning kit;
  • Deep cleaning & disinfection of the entire room with a hospital-grade disinfectant of a high classification of bacteria killing;
  • Deep cleaning and sanitation will be carried out to all upholstery with a use of a steam  cleaner;
  • Daily cleaning service will be done upon request only and the same applies for the change of linen;
  • Guests are kindly requested to leave the bedroom window open on departure;
  • Change of all linen and amenity products provided, including unused items prior new guest enters the room;
  • All dirty linen will be washed in high temperatures to effectively destroy bacteria;
  • Updated practices for the air-con unit disinfection and operation;
  • Use of certified cleaning chemicals against COVID-19;
RESTAURANTS AND BARS:

Our HACCP protocol has been updated and redesigned to meet all requirements for COVID-19 prevention. A specialized external company (COSMOS SAFETY) has been contracted to train all staff in new practices and to monitor all F&B operations. 

New food and beverage safety and hygiene strategy will include:

  • Improved deep cleaning and sanitization practices for all food and beverage processes (from delivery, storing, preparation and servicing);
  • Constant training and monitoring to enhance awareness on COVID-19;
  • The number of tables  and  seating  capacity is  reduced  to  allow longer  distance  between  guests  ;
  • Reconfigured seating in the restaurants will prevent overcrowding and ensure social distancing;
  • Meal times have been extended. Please check out our updated Fact Sheet for more information;
  • Limitation of the number of guests in the buffet area. During high season, seating times will be implemented as well as entrance control to handle guest volume and prevent overcrowding;
  • Strict cleaning and disinfection procedures for equipment, utensils, contact surfaces and high touch points;
  • Dish and glassware washers will be operated at temperature above 70C°;
  • Maximize sample taking of food & beverages for microbiological analysis;
SWIMMING POOLS AND BEACH:

On top of our regular Health and Safety protocols:

  • New layout of sun lounges and umbrellas so that the distance between the ends of the seats of two people under two different umbrellas is at least 2 meters in each direction;
  • All lounges, tables and seats will be thoroughly disinfected after a guest leaves and before used by another guest;
  • The pool/beach towels offered will cover the entire surface of the sunbed;
  • Number of bathers: the crowding density in hotel pools is calculated with an index of 5 m2 of water surface per person;
  • Encourage guests to shower before and after using the pool;
  • Enhanced water filtration & purification processes of the swimming pools ;
  • Enhanced monitoring of chlorine and pH levels of the pool water to ensure water safety;
SPA AND FITNESS CENTRE:

SPA operation has been redesigned in response to the challenges presented by the COVID-19 pandemic. All cleaning and sanitization guidelines already in place have been updated accordingly. Other measures include:

  • Use personal protective equipment at all times;
  • Recommend to all guests to shower pre & post treatments;
  • Ensure that in between each treatment will be enough time to allow treatment room cleaning and sanitation;
  • All counters, bottles, cabbies, head rests and treatment tables, spa equipment and lockers will be sanitized prior every use;
  • Alternate treatment rooms to avoid using the same room and allow treatment rooms to air out;
  • Establish maximum numbers of guests being at the same time in a fitness room to ensure guests can practice social distance;
  • Provide additional disinfectant products – antibacterial wipe dispensers and hand sanitizers in all areas of the fitness & SPA center;
  • Guests will be encouraged to clean and disinfect gym equipment before and after use;